Messaging add-on | AgentLabs – AI Voice Calling Agents Lead Intelligence SaaS Platform

The Messaging Plugin extends AgentLabs with powerful email and WhatsApp messaging capabilities, enabling your AI voice agents to send emails and WhatsApp messages automatically during or after calls. Whether it’s sending appointment confirmations, follow-up emails, or WhatsApp template messages — your agents handle it all hands-free.With support for both Meta WhatsApp Business API (Official Cloud API) and WhatsWay as WhatsApp providers, plus a built-in drag-and-drop email editor and a full WhatsApp conversations inbox, this plugin transforms AgentLabs from a calling platform into a complete multi-channel communication hub.Version: 1.0.0
Compatibility: AgentLabs Latest version, Node.js 18+
Key Features
EMAIL MESSAGING
Professional drag-and-drop HTML email editor powered by Unlayer
Template library with create, edit, duplicate, and delete
Dynamic variable injection (e.g., {{name}}, {{appointmentDate}}, {{time}})
Send test emails to verify templates before going live
Auto-draft saving to prevent data loss
Self-contained SMTP transport compatible with Gmail, SendGrid, Mailgun, Amazon SES, and other SMTP providers
AI agents trigger emails automatically via ElevenLabs webhook tools
WHATSAPP MESSAGING — META WHATSAPP BUSINESS API (OFFICIAL)
Full Meta Cloud API integration for reliable enterprise-grade messaging
Meta Embedded Signup for quick “Connect with Facebook” onboarding
Coexistence mode allows you to keep using WhatsApp on your phone
Send WhatsApp template messages with dynamic parameter mapping
Channel health monitoring including Quality Rating, Messaging Limit Tier, Throughput, and Verification Status
Automatic phone number registration and WABA subscription management
WHATSAPP MESSAGING — WHATSWAY (ALTERNATIVE PROVIDER)
Secondary WhatsApp gateway for additional flexibility
Simple API key configuration
Template message support with variable substitution
WHATSAPP CONVERSATIONS INBOX
Real-time chat interface for inbound and outbound WhatsApp conversations
Support for images, videos, audio, documents, stickers, and location messages
Interactive messaging with Quick Reply buttons
24-hour messaging window tracking with visual countdown
Message delivery status indicators (Sent, Delivered, Read, Failed)
Automatic contact creation with avatar generation
Accessible directly from the sidebar at /app/conversations
AI AGENT INTEGRATION
AI agents can send emails and WhatsApp messages automatically during or after calls
Webhook tools for ElevenLabs: /send-email and /send-whatsapp
Smart contact resolution that automatically pulls caller information from call records
Dynamic variable mapping from AI-extracted data to templates
INBOUND WEBHOOK PROCESSING
Meta Cloud API webhook receiver for incoming WhatsApp messages
Processes text, media, location, reactions, and button replies
Automatic message status updates (delivery receipts)
Hub verification endpoint for easy Meta webhook setup
ADMIN DASHBOARD
Global messaging overview including total messages, emails sent, WhatsApp sent, and success rate
WhatsApp provider mode control: Both, WhatsWay Only, Meta Only, or Disabled
Meta App configuration management (App ID, App Secret, Config ID)
Embedded Signup toggle and Coexistence mode controls
Webhook URL and Verify Token management
System-wide messaging logs searchable by channel and status
MESSAGING LOGS & ANALYTICS
Centralized audit trail of all messaging activity
Filter logs by channel (Email / WhatsApp) and delivery status
Per-user and admin-level views
Detailed error reporting for failed messages